Privacy notice
This notice explains what personal information is collected through OurVerse, why, and your rights. Last updated 22 October 2026.
Who is responsible
The controller is Yasmin A Darling Consultancy Ltd, registered in England, company number 13159368. Contact: [email protected]. Every privacy question gets a reply within one month.
The short version
No tracking. No advertising. No cookies. No selling or sharing your information for marketing. Your information is used only to reply to you and to provide what you ask for.
What is collected and why
| Information | Why it is used | Lawful basis under UK GDPR |
|---|---|---|
| Name, email and anything you write when you email | To reply to your enquiry | Legitimate interests in answering people who get in touch, or steps before a contract |
| Name, email, time and notes when you book through Cal.com | To hold the call you booked | Steps before a contract, or legitimate interests |
| Name, organisation, role, address and signatory details for a licence | To make and manage the licence agreement | Contract |
| Billing name, email and payment record through Stripe | To take payment and keep accounts | Contract and legal obligation |
| Guide applications, portfolio evidence and assessment records | To assess, accredit and quality assure Guides | Contract; for any health or disability information you choose to share, your explicit consent |
| Quality Mark evidence from settings | To award and review the Quality Mark | Contract and legitimate interests |
| Technical records such as IP address, kept by Cloudflare | To keep the site secure and working | Legitimate interests in security |
Information about children and young people
This site does not ask children or young people for information. Information about a young person is only handled when a parent, carer or licensed setting shares it for a licensed service, under a written agreement that sets out who is responsible for it. Health, disability and special educational needs information is special category data and is handled only where the law allows and with the right safeguards.
Who helps provide the service
These processors act on the company’s instructions and are bound by contract to protect your information.
- Cloudflare
- Hosts the site and protects it from attack.
- Cal.com
- Handles call bookings. Cal.com privacy policy.
- Stripe
- Handles card payments. Card details go straight to Stripe and are never seen or stored by the company. Stripe privacy policy.
- Email and document storage providers
- Hold emails, agreements and records securely.
Some of these providers may process information outside the UK. Where they do, transfers are protected by UK adequacy regulations or the UK approved transfer safeguards.
Information is only shared with anyone else when the law requires it, or to protect a child or adult at risk of harm.
How long it is kept
- Enquiries that do not lead to a licence
- Two years from the last contact, then deleted.
- Licence agreements, invoices and payment records
- 6 years after the licence ends, as tax and company law require.
- Guide accreditation records
- While the accreditation is active, then 6 years.
- Safeguarding records
- As long as statutory guidance requires.
Cookies and storage
This site sets no cookies and loads no outside fonts or advertising trackers. Our host, Cloudflare, counts visits with Cloudflare Web Analytics in a privacy first way: no cookies, nothing stored on your device, and nothing that identifies you. If you use Reading settings, your choice is saved only in your own browser so the page looks the way you chose. It is never sent to anyone and you can clear it at any time in your browser.
Your rights
You have the right to ask for a copy of your information, to have it corrected, to have it deleted, to limit or object to how it is used, to move it to another provider, and to withdraw consent at any time where consent is the basis. Email [email protected]. You will get a reply within one month. There is no charge.
Complaints
Please raise any concern with the company first by email. Complaints are acknowledged within 30 days and answered without undue delay. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Changes
This notice will be updated when anything changes, with the new date shown at the top.